How do I place an order?
Placing an order on our website is easy! When you find an item that you're interested in you can either click on the item's "Buy" button or click the item itself for more details and then use the "Add to Cart" button to add the item to your virtual shopping cart. You may then initiate the checkout process by following the prompts in your cart or continue shopping to find more items to add to your order.
Do you accept returns for refunds or exchanges?
Yes we do. Our refund policy can be viewed here: Refund Policy
I have a coupon/discount code. How do I use it?
First, make sure that your code is still valid and hasn't passed it's expiry date. Next, head over to our store and add whatever you like to your cart. When you're ready to place your order, hit the "Check out" button and wait for the page to load. Once loaded, enter your code into the "Discount" form field on the right, and click the "Apply" button to apply your discount.
Do you offer gift cards?
Yes! You can purchase them and read their terms and conditions here: Alternative Measures Gift Cards
I bought an item and 2 days later it went on sale. Can you refund some of my money?
Unfortunately no, sale prices are only valid on their designated sale days.
Do you offer bulk discounts for large orders?
Yes we do! Please read our Bulk Discounts page for more information.
What payment methods do you accept?
We accept all major credit cards through Shopify Payments as well as PayPal. We also accept bank transfers via Paypal and our Canadian and US customers also have the option of paying with Interac e-transfer.
Do you have a printed catalog?
Not at this time. However, .pdf catalogs that can be printed are currently in the works.
Do you ship internationally?
Yes! We ship worldwide!
Do you offer free shipping?
Yes, we offer free shipping worldwide for all orders of $75 USD or more.
I have a product that you might be interested in selling in the Alternative Measures store. Who do I contact?
You can send us a message through our Contact Form or email us at firstname.lastname@example.org.
I'm looking for something specific but can't find it in the store. Can you help?
Yes we can. Simply contact us using our Contact Form or shoot us an email at email@example.com and let us know what you're looking for. Chances are we can point you in the right direction!
Do you offer wholesale prices to retailers?
Not at the moment, no. We are looking to implement a wholesale program in the near future, however.
Why was my order sent in multiple packages instead of one?
In an effort to avoid unnecessary shipping fees and doubled import/export charges, many of our items are shipped directly from our suppliers and manufacturers, straight to our customers. Our roughly 25,000 products are sourced from almost 100 different suppliers, so depending on the items contained in your order, you may or may not receive multiple packages from multiple different senders.
Do you offer drop shipping?
Our drop shipping program is currently being developed and is expected to launch early summer 2016.
Is gift wrapping available?
Not at this time.
What happens if I order something that's out of stock?
We operate on a back order system. If something is ordered that is out of stock, the order is automatically placed on back order if the item is expected to be back in stock within 7 business days. If the item's ETA is more than 7 business days away the customer will be notified and given the choice to either wait on back order or opt for a full refund. Orders for out of stock items that are expected to take longer than 15 business days to replenish will be cancelled and all monies refunded, unless otherwise specified by the customer.
How long before my wedding should I order everything I need?
To play it safe, we recommend placing your order at least 12 weeks in advance of your event. If your order includes made-to-order items please also allow an additional 21 days for production. Rush shipping options are available for some orders and decided on a case-by-case basis. If you are unsure of how far ahead your order should be finalized please send us an email at firstname.lastname@example.org.
What shipping company do you use?
Most of the items shipped directly from Alternative Measures are sent using Canada Post. Items shipped directly from our suppliers are sent using a variety of carriers, including UPS, FedEx, United States Postal Service, etc. Carrier varies by item type, size, supplier and weight.
How do I set up an account and what are the benefits of doing so?
Creating an account at Alternative Measures is both easy and beneficial! Member benefits include special sales, order updates and tracking, redeemable rewards points, saved carts, wishlists and more! Register for an account with Alternative Measures.